Broadband
0

Discussion topic: Internet down

Reply
leanneivo
What's this?
This message was authored by leanneivo This message was authored by: leanneivo

Internet down

‎15 Mar 2024 10:55 AM

My internet as gone down just stopped working yesterday the light on my box for internet is off I have turned it off unplug re booted .still nothing 

Report post
Post 1 of 3
244 Views
Reply
0 Likes
Reply

All Replies

Highlinder
What's this?
Superuser
This message was authored by Highlinder This message was authored by: Highlinder

Re: Internet down

‎15 Mar 2024 10:59 AM

Posted by a Superuser, not a Sky employee. Find out more

@leanneivo Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.



If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Report post
Post 2 of 3
240 Views
Reply
0 Likes
Flowerpot1
What's this?
This message was authored by Flowerpot1 This message was authored by: Flowerpot1

Re: Internet down

‎15 Mar 2024 11:14 AM

I'm having the same issue. Broadband tests etc are coming back fine. Internet light on hub is flashing orange. Tried all the usual (turning on/off etc) still nothing 

Report post
Post 3 of 3
228 Views
Reply
0 Likes
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion