I have been trying to connect to the internet for at least 2-3 hours now. My hub has an orange light on Voice and a very light green (not the usual green light I see on the rest of the lights) on Internet.
Posted by a Superuser, not a Sky employee. Find out more
@mariaxint If you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby. https://www.sky.com/servicechecker This should determine if there's an identified fault, perhaps affecting multiple households.
Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.
If you’re still having problems you may need to call Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.
For customers working from home please remember that Sky Broadband is a domestic service so you won’t receive any quicker or extra support.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
