Internet down

[MikeL66]

Overnight, my router has lost the right hand light labelled voice. I now can't access the Internet. I've run the checks suggested by sky and they say everything is OK. It's clearly not. Any ideas?

[Highlinder · Accepted solution]

@MikeL66  Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.