0

Discussion topic: Broadband keeps cutting out

Reply
Avatar for Pin1
Level 1 icon
What's this?
This message was authored by: Pin1

Message posted on ‎08 Sep 2024 04:47 PM

Broadband keeps cutting out

Had sky for just over one week. And internet keeps dropping. My wife works from home 2 days a week and is now having problems with video calls and just cutting out in general. Also keeps cutting out on TV, can't even watch Netflix as it cant download
Report post
Post 1 of 4
399 Views
0 Likes
Reply
Reply

All Replies

Avatar for Highlinder
Level 16 icon
What's this?
Superuser
This message was authored by: Highlinder

Message posted on ‎09 Sep 2024 10:47 AM

Re: Broadband keeps cutting out

Posted by a Superuser, not a Sky employee. Find out more

@Pin1  black or white router from Sky?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Report post
Post 2 of 4
395 Views
0 Likes
Reply
Avatar for Pin1
Level 1 icon
What's this?
Topic Author
This message was authored by: Pin1

Message posted on ‎09 Sep 2024 10:54 AM

Re: Broadband keeps cutting out

@Superuser iits black 

Report post
Post 3 of 4
387 Views
0 Likes
Reply
Avatar for Highlinder
Level 16 icon
What's this?
Superuser
This message was authored by: Highlinder

Message posted on ‎09 Sep 2024 11:08 AM

Re: Broadband keeps cutting out

Posted by a Superuser, not a Sky employee. Find out more

@Pin1 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Report post
Post 4 of 4
373 Views
0 Likes
Reply
Reply