Discussion topic: Internet down all day.

This message was authored by Gemgemgem This message was authored by: Gemgemgem

Internet down all day.

Early hours on 5th May our Internet sky broadband was fine. I wake up at 11am to find the Internet died in the night. 


I checked downdector website and over 300 people also complained about an issue with their sky Internet. So I thought, "I'm not alone at least". 


I came  back from work and it's STILL down. 


Last time it was down was due to the copper cables be stolen. Before that there was a fault with the wire outside. 


I'm going to ring the tomorrow but nothing is damaged (from what I can see) inside our house. 


The sky broadband test checker is saying there are no known issues at sky. 


All Replies

This message was authored by Chrisee This message was authored by: Chrisee

Re: Internet down all day.

Posted by a Superuser, not a Sky employee. Find out more

@Gemgemgem the checker wont pick up local issues within the Openreach network especially at night. Cable theft is a real issue as while stealing copper the thieves do all sorts of damage including cutting fibre links which can be a complex job to fix.

65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion