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Discussion topic: Internet down all day.

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This message was authored by Gemgemgem This message was authored by: Gemgemgem

Internet down all day.

Early hours on 5th May our Internet sky broadband was fine. I wake up at 11am to find the Internet died in the night. 

 

I checked downdector website and over 300 people also complained about an issue with their sky Internet. So I thought, "I'm not alone at least". 

 

I came  back from work and it's STILL down. 

 

Last time it was down was due to the copper cables be stolen. Before that there was a fault with the wire outside. 

 

I'm going to ring the tomorrow but nothing is damaged (from what I can see) inside our house. 

 

The sky broadband test checker is saying there are no known issues at sky. 

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Internet down all day.

Posted by a Superuser, not a Sky employee. Find out more

@Gemgemgem the checker wont pick up local issues within the Openreach network especially at night. Cable theft is a real issue as while stealing copper the thieves do all sorts of damage including cutting fibre links which can be a complex job to fix.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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