Discussion topic: Internet down again

This message was authored by: PastySmasher · ‎25 Sep 2023

Once again the internet dropped out & showing an amber light on the voice light!

This isn't the first time this has happened & both times now I have lost so much online content!!

I am ending my contract with sky as soon as possible.

Terrible service.

This message was authored by: Highlinder · ‎25 Sep 2023

@PastySmasher Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

This message was authored by: PastySmasher · ‎04 Oct 2023

Thanks for your help but it turns out it was a nationwide issue. Unfortunately for Sky this isn't the first time.

This message was authored by: Noushaba16 · ‎04 Oct 2023

Hi my internet is not working I'm very disappointed

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