Internet doesn't work, needs to be fixed

[Wioletta89]

Hello, My Internet doesn't work from around 2pm yesterday, I am wondering why if I paying my Skys" bills? I can't watch what I want and call to my family abroad because there is an issue. Pls fix it as I really need my network

[Daniel0210]

@Wioletta89 
If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services.

If you haven’t done it already use the below link to check to see if there are any problems or outages nearby
https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

(For any customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support).