Internet cutting out

[LadyRachel]

My internet WiFi keeps cutting and always on my work laptop and phone. Been using it for 2 weeks and for the past 4 days it's been terrible, app keeps saying the speed test is fine and no issues detected.

Yesterday I had to use my mobile data to hotspot my work laptop to finish work a internet went off completely for a few hours. 

I've re set the router a few times and app still says no issues found 

[Greenfingers001]

Hi there @LadyRachel , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147