Internet cuts out for hours on end

[iliasfm]

For the third time in a week the sky broadband "internet" light goes out and doesn't come back on again. Full connection to WiFi but no internet.. for hours.. randomly and unresolvable. Very unhappy customer and no helpline to call about this 

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147