Internet continuously drops connection daily

[Barry58]

I have been having problems for weeks with the Sky Hub dropping connection, sometimes 3-4 times a day Even the Service Checker and diagnostic page says there is a problem with my both my WiFI and Broadband, which causes scheduled Sky TV progammes not to download. 

Why isn't there a direct customer service helpline? The Virtual Assistant is a waste of time, it just goes around in circles.

Disgusted that I can't actually speak to anyone to resolve a terrible service. End of contract in Nov 24, I'm gone unless Sky gives access to a human customer service.

No internet, how the hell do you use a Virtual Assitant?

[Barry58]

So I finally got through to customer services, their 1st option was to upgrade to full-fibre and pay another £8 a month!!!! If you can't provide the service I pay for, offering an upgrade at an extra cost isn't good customer service.  

 

[jamesn123]

Hi @Barry58 
Please post your router stats