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Discussion topic: Internet constantly dropping out

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Avatar for livetestleeroy
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This message was authored by: livetestleeroy

Message posted on ‎15 Mar 2025 12:30 PM

Internet constantly dropping out

Hi my Internet is constantly dropping out, can you send the latest hub out please
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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎15 Mar 2025 01:21 PM

Re: Internet constantly dropping out

Posted by a Superuser, not a Sky employee. Find out more

@livetestleeroy 

This is a customer helps customer forum so you are not talking to Sky.

 

Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is of no help give Sky a call to report it to them.

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