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Discussion topic: Internet connectivity issues

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This message was authored by Lee_22 This message was authored by: Lee_22

Internet connectivity issues

My router keeps losing connection. Sky were called, engineer sent out and he said everything was fine but we should've had an openreach engineer rather than a sky one.

I've run diagnostics as it's dropping every 2-15 minutes for 3 minutes each time and it's happening in 2-3 hour windows. Tried all the self help stuff and nothing works.

images of diagnostics uploaded to Sky ref 6TRU36 and VJGLMN if someone can take a look and advise 

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Lee_22
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This message was authored by Lee_22 This message was authored by: Lee_22

Re: Internet connectivity issues

Latest outage has been ongoing since 21:40 last night and still out now. Router restarted before bed at 22:30 and again this morning at 06:00, no difference. 

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