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Discussion topic: My broadband has stopped working

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Irogers
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This message was authored by Irogers This message was authored by: Irogers

My broadband has stopped working

‎03 Apr 2024 10:51 PM

My broadband has stopped working midway through a film and none of my devices are connecting to it. This is not the service I expect for £100 a month! Please resolve ASAP

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Chrisee
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Superuser
This message was authored by Chrisee This message was authored by: Chrisee

Re: My broadband has stopped working

‎04 Apr 2024 05:52 AM

Posted by a Superuser, not a Sky employee. Find out more

@Irogers there are a number of similar reports around the same time which indicates something is broken if the connection is still down this morning and the My Sky app connection test run over a mobile connection doesnt tell you therevis a known fault contact Sky to report it.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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