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Discussion topic: Broadband

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This message was authored by: DrPG

Broadband

My broadband has not been working properly for about 2 weeks.

The download speeds have become very slow, and the connection regularly deteriorates/freezes. 
We received a message that was a problem locally just last week, however our issue persists.

 

It is challenging to watch TV, play computer games or stream videos. 

The app detects a problem each time this occurs, and tries to rectify it, however our problem persists.

 

Please can you help us?

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This message was authored by: Highlinder

Re: Broadband

Posted by a Superuser, not a Sky employee. Find out more

@DrPG Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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This message was authored by: DrPG

Re: Broadband

image.jpg

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This message was authored by: DrPG

Re: Broadband

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This message was authored by: Daniel0210

Re: Broadband

Posted by a Superuser, not a Sky employee. Find out more

@DrPG 

Those images weren't your router states and were rejected as they contained your MAC address. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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