Discussion topic: Broadband

This message was authored by: DrPG · ‎03 Apr 2024

My broadband has not been working properly for about 2 weeks.

The download speeds have become very slow, and the connection regularly deteriorates/freezes.
We received a message that was a problem locally just last week, however our issue persists.

It is challenging to watch TV, play computer games or stream videos.

The app detects a problem each time this occurs, and tries to rectify it, however our problem persists.

Please can you help us?

This message was authored by: Highlinder · ‎03 Apr 2024

@DrPG Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

This message was authored by: DrPG · ‎03 Apr 2024

This message was authored by: DrPG · ‎03 Apr 2024

This message was authored by: Daniel0210 · ‎04 Apr 2024

@DrPG

Those images weren't your router states and were rejected as they contained your MAC address.

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Broadband

Broadband

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