Discussion topic: Broadband
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Message posted on 03 Apr 2024 09:43 PM
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Broadband
My broadband has not been working properly for about 2 weeks.
The download speeds have become very slow, and the connection regularly deteriorates/freezes.
We received a message that was a problem locally just last week, however our issue persists.
It is challenging to watch TV, play computer games or stream videos.
The app detects a problem each time this occurs, and tries to rectify it, however our problem persists.
Please can you help us?
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All Replies
Message posted on 03 Apr 2024 10:02 PM
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Re: Broadband
@DrPG Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...
If you have found this solution helpful please tick this as the answer.
Message posted on 03 Apr 2024 10:49 PM
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Re: Broadband
Message posted on 03 Apr 2024 10:50 PM
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Re: Broadband
Message posted on 04 Apr 2024 06:18 AM
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Re: Broadband
Those images weren't your router states and were rejected as they contained your MAC address.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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