Internet connection

[Wifi9]

This is the second time this week that suddenly lost internet connection. All lights are green on hub and same on the Openreach box on the wall. Ran checks on broadband on Sky app and no issues found. I noticed that both times happen in the morning. It has been over 5 minutes now that l lost connection and needed to use my mobile data to send you this

[caesarome · Accepted solution]

Try powering off your hub for one hour to see if that fixes it.

[Wifi9]

Thanks. I resetted the router and connected back straight away. However, just wondering what happened

[Chrisee]

@Wifi9 Sky use a large number of servers around the country to manage connections from the various exchanges when one of the ports on these servers goes faulty the hub will show as connected but no data flows. The power down process resets the connection onto a different port. Sky donfix these units but they are often a way away from Sky's own facilities so it takes time.

[Wifi9]

Thank you very much for the reply.