Internet connection

[Charl1]

Been having issues getting my new hub connected to the internet! Broadband connection is ok but keeping getting no internet connection. Have done all the usual stuff like switching off and back on, tried to reset through the main sky Q box but still nothing - going on for 3 days now!! Any suggestions??

[Mr+Flibbles+86]

Hi there @Charl1 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147