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Discussion topic: Internet connection

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This message was authored by: Himleyowl01

Message posted on ‎16 Feb 2024 05:10 PM

Internet connection

I've been having problems with internet connection all day and still can't watch tv or get on to the Wi-Fi... im in postcode dy8? Does anybody know what the issue may be

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Avatar for Dutchgirl-79
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This message was authored by: Dutchgirl-79

Message posted on ‎16 Feb 2024 06:18 PM

Re: Internet connection

I'm the same, but in the SouthEast, ME5
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This message was authored by: Highlinder

Message posted on ‎16 Feb 2024 09:29 PM

Re: Internet connection

Posted by a Superuser, not a Sky employee. Find out more

@Himleyowl01  & @Dutchgirl-79 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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