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Discussion topic: Internet connection

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Himleyowl01
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This message was authored by Himleyowl01 This message was authored by: Himleyowl01

Internet connection

‎16 Feb 2024 05:10 PM

I've been having problems with internet connection all day and still can't watch tv or get on to the Wi-Fi... im in postcode dy8? Does anybody know what the issue may be

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Dutchgirl-79
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This message was authored by Dutchgirl-79 This message was authored by: Dutchgirl-79

Re: Internet connection

‎16 Feb 2024 06:18 PM

I'm the same, but in the SouthEast, ME5
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Highlinder
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Superuser
This message was authored by Highlinder This message was authored by: Highlinder

Re: Internet connection

‎16 Feb 2024 09:29 PM

Posted by a Superuser, not a Sky employee. Find out more

@Himleyowl01  & @Dutchgirl-79 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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