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Discussion topic: Broadband keeps dropping

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Callyjack
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This message was authored by Callyjack This message was authored by: Callyjack

Broadband keeps dropping

‎17 Feb 2024 01:02 AM

Over last few days broadband keeps dropping out and the takes a while to reconnect, the orange internet light flashes and voice light is orange? 

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Chrisee
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This message was authored by Chrisee This message was authored by: Chrisee

Re: Broadband keeps dropping

‎17 Feb 2024 07:31 AM

Posted by a Superuser, not a Sky employee. Find out more

@Callyjack run the connection test in the My Sky app when the hub is connected to see if Sky are aware of an issue. If they aren't you need to report the fault by giving them a ring.

 

If you would like advice from the forum post your hub's ststs as explained here Find your Sky Broadband router statistics

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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