Internet connection

[Notgreyyet]

Had sky bb installed yesterday, connected ok at start then lost internet when connecting to Sky Q. Rebooted and factory reset router. Works for 1 minute on connecting a device then drops. I am changing one setting on the router (I am unsyncing 2.4 and 5 Hz due to an EV charger compatibility issue). 
getting really frustrated as this setup should be a fire and forget exercise nowadays - sky q refuses to connect too

when I connect my phone it is warning me of insufficient security despite AES being selected?

[TimmyBGood]

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@Notgreyyet wrote:

when I connect my phone it is warning me of insufficient security despite AES being selected?

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That suggests you are using an iPhone, which also means trying to administer Hub through it is likely to be problematic.

[Notgreyyet]

That's correct, but it's all I have. Would it make a massive difference? It does keep booting me out and requires a lot of repeated password input

[TimmyBGood]

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@Notgreyyet wrote:

 Would it make a massive difference? 

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Unfortunately, yes: it appears that Safari over WiFi is currently incompatible with the built-in web server which contains the Hub settings.

[gilbo2]

Does the iOS version of Google Chrome or Brave work any better?

[jamesn123]

@gilbo2 

Yes Chrome on iOS should work

[TimmyBGood]

Using a different browser is certainly worth a try.