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This message was authored by: JPC5

Message posted on ‎20 Jul 2026 03:21 PM

Internet connection keeps failing

Sky connection is apparently ok but with no internet connection. What can I do to resolve this?

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Avatar for Chrisee
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This message was authored by: Chrisee Answer

Message posted on ‎20 Jul 2026 04:14 PM

Re: Internet connection keeps failing

Posted by a Superuser, not a Sky employee. Find out more

@JPC5 check the lights on your Sky hub as the online service checker takes up to an hour to pick up,a dropped line See https://www.sky.com/help/articles/hub-lights-explained-start

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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Avatar for Chrisee
Level 16 icon
What's this?
Superuser
This message was authored by: Chrisee Answer

Message posted on ‎20 Jul 2026 04:14 PM

Re: Internet connection keeps failing

Posted by a Superuser, not a Sky employee. Find out more

@JPC5 check the lights on your Sky hub as the online service checker takes up to an hour to pick up,a dropped line See https://www.sky.com/help/articles/hub-lights-explained-start

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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