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Discussion topic: WiFi not working

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Avatar for Sarah005
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This message was authored by: Sarah005

Message posted on ‎20 Jul 2026 03:10 PM

WiFi not working

Hi, our WiFi isn't working again. All the lights are on and the TV is working and is connected via an Ethernet cable.

 

When we put in the password on our devices, they won't connect. It just says 'unable to join WiFi network'. This is for both mine and my husband's phones and our iPads. It's been about 3 days. We've tried restarting our devices and turning the hub on and off.

 

Thanks

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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎20 Jul 2026 04:18 PM

Re: WiFi not working

Posted by a Superuser, not a Sky employee. Find out more

@Sarah005 is it possible somebody has changed the password? You can reset the hub back to its defaults including the password. If you have a black Sky hub press and hold in thecreset oin until the power led flashescwhich takes 20nseconds. On the white hubs press and hold in the WPS button until the led flashes green which takes 30 seconds

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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