Internet connection issues

[Sue844]

Our internet connection keeps dropping in and out again then also extremely slow.  The Sky tests say they are good but that is not what we are experience and it is disrupting my husbands working.  

Please resolve and advise what the issue is.

[Highlinder]

@Sue844Can you follow the latter part of the directions below about pressing the broadband button to run the updated test.

Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.