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Discussion topic: Hub delivery

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This message was authored by: BwAcw

Message posted on ‎28 Aug 2024 03:23 PM

Hub delivery

Hi

the broadband engineer is coming on Monday and I still haven't received my hub. In my order, the status is in progress, no information of delivery tracking.

What time does it take to be delivered ? The appointment has been settled 3 weeks ago. 

Thanks for your help

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Avatar for Highlinder
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This message was authored by: Highlinder

Message posted on ‎28 Aug 2024 03:28 PM

Re: Hub delivery

Posted by a Superuser, not a Sky employee. Find out more

@BwAcw  Your router delivery normally happens a few days before activation. But on the few occasions the router delivery has to be chased up.

If someone has helped give them Like.

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This message was authored by: BwAcw

Message posted on ‎28 Aug 2024 03:32 PM

Re: Hub delivery

Thanks @Highlinder how can I chase for it?

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Superuser
This message was authored by: Highlinder

Message posted on ‎28 Aug 2024 03:34 PM

Re: Hub delivery

Posted by a Superuser, not a Sky employee. Find out more

@BwAcw  If it is not delivered by the day of activation then it can be chased up, but not before that.

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If you have found this solution helpful please tick this as the answer.
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