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Discussion topic: Internet connection is down

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femgee1968
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Internet connection is down

‎02 Aug 2024 01:03 PM

Hi there

 

It appears that my internet nework is down at the moment. My broadband hub is not connecting

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cookiemonsteruk
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Superuser
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk Answer

Re: Internet connection is down

‎02 Aug 2024 03:24 PM

Posted by a Superuser, not a Sky employee. Find out more

@femgee1968 

 

Could you use the service checker on your my sky app using 4g/5g mobile data. Hopefully if it detects an external fault it will let you book an engineer visit

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cookiemonsteruk
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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Internet connection is down

‎02 Aug 2024 01:33 PM

Posted by a Superuser, not a Sky employee. Find out more

@femgee1968 

 

What colour is the internet light on the sky router?

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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femgee1968
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Re: Internet connection is idown

‎02 Aug 2024 03:19 PM

I can only see  2 green (power and wifi) lights, there is no Internet light  and 1 amber for voice 

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cookiemonsteruk
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Superuser
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk Answer

Re: Internet connection is down

‎02 Aug 2024 03:24 PM

Posted by a Superuser, not a Sky employee. Find out more

@femgee1968 

 

Could you use the service checker on your my sky app using 4g/5g mobile data. Hopefully if it detects an external fault it will let you book an engineer visit

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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femgee1968
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Re: Internet connection is down

‎02 Aug 2024 03:34 PM

I have already done that, and book engineer visit , although I have not received any notification of when the engineer would be able to come for visit .

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cookiemonsteruk
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Re: Internet connection is down

‎02 Aug 2024 03:38 PM

Posted by a Superuser, not a Sky employee. Find out more

@femgee1968 

 

Is anything showing in my orders in your my sky app

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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Vicky70
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Re: Internet connection is down

‎02 Aug 2024 04:28 PM

Same here! Been dropping in & out consistently all week, done all the troubleshootiing & resets possible. 

Good luck, ive lost the will to live!!!

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Henryg67
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Re: Internet connection is down

‎27 Aug 2024 03:08 PM

Checked through my sky and it says everything is fine 

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