Internet connection dropping

[Toppps]

This has been a ongoing issue that seems to come and go. Today my broadband connection has been dropping in and out all day.

[Highlinder]

@Toppps Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[Toppps]

Hi my test does not complete and gives this message, the internet icon starts to flash orange and eventually comes back online

[Highlinder]

@Toppps  Did you give Sky a call because you are unable to run the broadband test so that Sky could test this for you?

[Toppps]

I did not ring sky yet as its my parents account so I am not actually on the account but will have to do it tomorrow

[Highlinder]

@Toppps  You would need to know the password to pass the security questions in order to speak to Sky.

[kith+harper]

Yes I have the same,takes me at least 10 minutes before I can log in. Try and complain it is impossible to get a satisfactory answer or speak to an operator. TRansferred from Bt probably the worst decision I have made, no problems with BT. Anyone at Sky like to comment !