Internet buffering

[_Kathryn_]

My Internet and some sky channels keep buffering intermittently and I have reset my WiFi multiple times and switched off at wall and reset but it's still happening? But the online health checks say everything is working? I need need help

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[_Kathryn_]

Sorry yes please escalate this (I was having trouble accessing this page t o reply) I'm still having issues in fact worse than before a chat to the sky advisor on the phone 2 days ago for 2 hours 🙈 now some Internet TV channels won't play at all or they buffer, I think she's put me on a different wavelength for the TV and it's made it worse. Any help is appreciated thank you 

[Addie15]

Hi there,  @_Kathryn_. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147