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Discussion topic: Internet box is slow

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This message was authored by: Maisie27

Internet box is slow

reset box, done everything it's told us to do and it's still really slow all the time.

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This message was authored by: cookiemonsteruk

Re: Internet box is slow

Posted by a Superuser, not a Sky employee. Find out more

@Maisie27 

 

Could you post your hub stats

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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This message was authored by: Maisie27

Re: Internet box is slow

Status of your broadband and WiFi network
Broadband Connected
WiFi Enabled
WiFi Network Name (SSID) SKYYIETL
WiFi Network Visible Yes
Current WiFi Channel 6 (2.4 GHz), 36 (5 GHz)
WiFi Encryption WPA2-PSK
VoiceConnected

 
This message was authored by: cookiemonsteruk

Re: Internet box is slow

Posted by a Superuser, not a Sky employee. Find out more

@Maisie27 

 

You would need to click maintenance along the top and sign in with

 

Username      admin

Password       sky or wifi password

 

At the bottom of the maintenance page click show statistics and post that table

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Avatar for Maisie27
Level 0 icon
Topic Author
This message was authored by: Maisie27

Re: Internet box is slow

System Details
ManufacturerSky
ModelSR203
Firmware Version7.03.0509.R
DSL Firmware VersionA2pvfbH043p1.d26u

Modem
Modem StatusConnected
Traffic Type:PTM
Line Rate - Upstream (Kbps):20000
Line Rate - Downstream (Kbps):80000
IPv6 Loopback Address2a02:c7c:32b3:8300::1/128

Broadband Port
MAC Address80:75:1f:6d:df:72
IPv4 Address176.27.77.245
Network TypeMER
IPv4 Subnet Mask255.255.252.0
Gateway IPv4 Address176.27.76.1
IPv4 Domain Name Server90.207.238.97, 90.207.238.99
Gateway IPv6 Addressfe80::22
IPv6 Domain Name Server 
IPv6 Global Address2a02:c7c:32b3:8300::1/64
IPv6 Link Local Addressfe80::8275:1fff:fe6d:df72
IPv6 Delegated Prefix2a02:c7c:32b3:8300::/56

LAN Port
MAC Address80:75:1f:6d:df:71
IPv4 Address192.168.0.1
DHCPv4On
IPv4 Subnet Mask255.255.255.0
IPv6 ULAfde8:d7d1:6725:0:8275:1fff:fe6d:df70/64
IPv6 Global Address2a02:c7c:32b3:8300::1
IPv6 Link Local Addressfe80::8275:1fff:fe6d:df71
DHCPv6On

WiFi Port
Name (SSID) SKYYIETL
Region Europe
Current Channel 6 (2.4 GHz), 36 (5 GHz)
WiFi AP Enabled
Broadcast Name Yes

Voice
Voice Status Connected

Connection Status Show Statistics
 

 

This message was authored by: GD1

Re: Internet box is slow

Posted by a Superuser, not a Sky employee. Find out more

@Maisie27  You need to click show statistics for the info that has been requested.

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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