Internet box is slow

[Maisie27]

reset box, done everything it's told us to do and it's still really slow all the time.

[cookiemonsteruk]

@Maisie27 

Could you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[Maisie27]

Status of your broadband and WiFi network

Broadband Connected

WiFi Enabled

WiFi Network Name (SSID) SKYYIETL

WiFi Network Visible Yes

Current WiFi Channel 6 (2.4 GHz), 36 (5 GHz)

WiFi Encryption WPA2-PSK

VoiceConnected

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[cookiemonsteruk]

@Maisie27 

You would need to click maintenance along the top and sign in with

Username      admin

Password       sky or wifi password

At the bottom of the maintenance page click show statistics and post that table

[Maisie27]

System Details

ManufacturerSky

ModelSR203

Firmware Version7.03.0509.R

DSL Firmware VersionA2pvfbH043p1.d26u

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Modem

Modem StatusConnected

Traffic Type:PTM

Line Rate - Upstream (Kbps):20000

Line Rate - Downstream (Kbps):80000

IPv6 Loopback Address2a02:c7c:32b3:8300::1/128

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Broadband Port

MAC Address80:75:1f:6d:df:72

IPv4 Address176.27.77.245

Network TypeMER

IPv4 Subnet Mask255.255.252.0

Gateway IPv4 Address176.27.76.1

IPv4 Domain Name Server90.207.238.97, 90.207.238.99

Gateway IPv6 Addressfe80::22

IPv6 Domain Name Server 

IPv6 Global Address2a02:c7c:32b3:8300::1/64

IPv6 Link Local Addressfe80::8275:1fff:fe6d:df72

IPv6 Delegated Prefix2a02:c7c:32b3:8300::/56

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LAN Port

MAC Address80:75:1f:6d:df:71

IPv4 Address192.168.0.1

DHCPv4On

IPv4 Subnet Mask255.255.255.0

IPv6 ULAfde8:d7d1:6725:0:8275:1fff:fe6d:df70/64

IPv6 Global Address2a02:c7c:32b3:8300::1

IPv6 Link Local Addressfe80::8275:1fff:fe6d:df71

DHCPv6On

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WiFi Port

Name (SSID) SKYYIETL

Region Europe

Current Channel 6 (2.4 GHz), 36 (5 GHz)

WiFi AP Enabled

Broadcast Name Yes

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Voice

Voice Status Connected

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Connection Status Show Statistics

[GD1]

@Maisie27  You need to click show statistics for the info that has been requested.