Internet and WiFi keep cutting out

[Rob274]

Internet and WiFi keep cutting out. We keep switching the router off and on. It works for a bit then cuts out again

[Chrisee]

@Rob274 if you are on a partial fibre connection this is a frequent issue after bad weather. Run the service checker in the My Sky app to see if it offers an engineer to check the line. If it doesnt give Sky a call but there is no guarantee they will be able tomdo much more than to tell you thst the automatic systems will stabilise your line in a few days. This because Openreach who manage the network often wont accept faults until the DLM system fails to stabilise the line.