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Discussion topic: Internet and WiFi keep cutting out

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This message was authored by: Rob274

Internet and WiFi keep cutting out

Internet and WiFi keep cutting out. We keep switching the router off and on. It works for a bit then cuts out again

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This message was authored by: Chrisee

Re: Internet and WiFi keep cutting out

Posted by a Superuser, not a Sky employee. Find out more

@Rob274 if you are on a partial fibre connection this is a frequent issue after bad weather. Run the service checker in the My Sky app to see if it offers an engineer to check the line. If it doesnt give Sky a call but there is no guarantee they will be able tomdo much more than to tell you thst the automatic systems will stabilise your line in a few days. This because Openreach who manage the network often wont accept faults until the DLM system fails to stabilise the line.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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