Internet In and Out all day, impossible to do anythig

[Sereventu]

My internet has been dropping all day! It's incredibly frustrating. I've tried the usual fixes like resetting and powering off the router, but nothing seems to work. I can't do anything online - no streaming, gaming, or even basic browsing. The online checker says everything's fine, but it clearly isn't. Any suggestions or advice would be greatly appreciated.

[Highlinder]

@Sereventu  When running the checker it shows you historical data and you need to click on broadband to get an updated check to find the external fault.

[Sereventu]

So when I click on "I want to test my broadband again" is not actually testing it?

I even tried to unplug the router and run the test and it said that everything is ok. Is the checker actually checking? It also says "last checked 1 minute ago".

[Highlinder]

@Sereventu I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat. This will now be tomorrow morning.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Sereventu]

Thank you!

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Sereventu to chat.