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Discussion topic: Internet Amber Light on Hub - Service Checker says all OK

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This message was authored by: spanburnett

Internet Amber Light on Hub - Service Checker says all OK

Internet randomly cut out the is evening & after numerous resets & unplugging/replugging issue still occurs. All advice on Sky app followed and Service Checker detects no issues. 
Sky Broadband Hub

Internet & Phone Master Socket

Power & Wifi Lights: Green

Internet Light: Amber

 

please help!

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This message was authored by: JN7

Re: Internet Amber Light on Hub - Service Checker says all OK

Same here. I have tried everything too.  And sky help phone number is shut until 8.00 tomorrow. 

This message was authored by: caesarome

Re: Internet Amber Light on Hub - Service Checker says all OK

Posted by a Superuser, not a Sky employee. Find out more

@JN7 @spanburnett 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is of no help give Sky a call to report it to them.

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