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Discussion topic: Intermittent broadband

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This message was authored by THerbert This message was authored by: THerbert

Intermittent broadband

Got sky broadband the highest speed and when watching tv (sky glass) mainly on a night it will go 9ff, saying no signal. At best its off for 30 seconds and kicks back in but more oftern then not I have to reset and reconnect the internet.

 

Spoke to an engineer last night and he basically said not much could be done as at the highest broadband speed. 

 Not got much in house that runs off the broadband ( sky glass, 2 pucks, a couple of tablets and phones but rarely all on at same time)

 

Can not get out of contract till next year but I am not happy with the service at all.

Any solutions?

 

 

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Intermittent broadband

Posted by a Superuser, not a Sky employee. Find out more

@THerbertThe next time this happens can you post your router stats for the comunity to look at and this will help give you what directionto go,

 

Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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