Intermittent Broadband issues

[BramJohnston]

I'm having issues every other day with my broadband. It will completely drop and no pages will load, despite all lights on the router being green and the app saying service is fine.

Ive done a reset as suggested before and reset the main terminal as suggested.

seen other posts saying to share router stats so I've included this.

 

[Tom-W19]

Hi @BramJohnston 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147