Interent outage

[Zolee7]

Its' been 20 mins by now there is no internet in my flat. The second and the fourth led are ambers not green. Your app bandwidth checker claims everything is OK. It's useless. I need my internet access back asap. Thanks.

[Daniel0210 · Accepted solution]

@Zolee7 
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

In view of the time you’ve posted it’s worth mentioning that broadband issues between midnight and 7am could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided..

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.

[TimmyBGood]

---

@Zolee7 wrote:
 I need my internet access back asap. 

---

No ISP guarantees uninterrupted service: the topology of the national cabled network makes that completely impossible.

The Openreach target time to resolve an external fault on domestic broadband is rather longer than 20 minutes: for a fault reported on a Friday it extends into the following Tuesday.  Openreach reports to Ofcom that they meet this target for around 85% of issues.