Int

[Kayleigh+Price]

Internet keeps cutting out

[Tom-W19]

Hi @Kayleigh+Price 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Sanjeevbaurai]

Internet is not stable since morning 

[Chrisee · Accepted solution]

@Sanjeevbaurai run the service checker in the My Sky app to check if there is a known issue affecting your line. If there isnt and the issue continues gove Sky a call.

[Suse1]

My internet keeps cutting out . Engineer been out but still waiting for answers , how do I contact Sky to get more help 

[Daniel0210]

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@Suse1 wrote:

My internet keeps cutting out . Engineer been out but still waiting for answers , how do I contact Sky to get more help 

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@Suse1 

The same way you reported the issue originally. Presumably it was an Openreach engineer that came out so what did they say? 

[Suse1]

They said they would report back to Sky and we should hear back but we haven't. He said to phone Sky but every number I've phoned just ends up being cut off. I've asked for another engineer to come which was over a week ago and still not heard anything 

[Daniel0210]

@Suse1 

The quickest way is by dialling 150 free from your Sky Talk landline.