@Liz6267 What speed should you be getting, and what do you record also by what method to say what you are getting!
The sky Service Checker, broadband and > expands to show you the history recorded against your hub for the daily checks that sky makes, have a look and see what that say's, link below for what it looks like on post 4 and also to the checker!
Service Checker bars
https://helpforum.sky.com/t5/Broadband/Broadband-speeds-reported-versus-actual/td-p/5171393
https://www.sky.com/servicechecker
