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Discussion topic: Installation problem

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Avatar for Twinkle205
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This message was authored by: Twinkle205

Message posted on ‎07 Oct 2026 08:22 PM

Installation problem

Arranged an installation date but router not yet arrived. Can't reschedule as too late to do so. What can I do?

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎07 Oct 2026 08:30 PM

Re: Installation problem

Posted by a Superuser, not a Sky employee. Find out more

@Twinkle205 

The router should be with you a day or so before your activation day so what does it show via your account here about this:

 

https://www.sky.com/ordertracking

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎07 Oct 2026 08:36 PM

Re: Installation problem

Posted by a Superuser, not a Sky employee. Find out more

@Twinkle205 

Once the hub has been dispatched you should be able to track it through Royal Mail. The postman/woman will usually leave it hidden if no one is in. You shouldn't need to sign for it.

 

They should also pop a card through the letterbox telling you where it was left and the tracking should show some information on it too.


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