0

Discussion topic: Installation problem

Reply
Avatar for Twinkle205
Level 0 icon
What's this?
This message was authored by: Twinkle205

Message posted on ‎07 Oct 2026 08:22 PM

Installation problem

Arranged an installation date but router not yet arrived. Can't reschedule as too late to do so. What can I do?

Report post
Post 1 of 3
44 Views
0 Likes
Reply
Reply

All Replies

Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎07 Oct 2026 08:30 PM

Re: Installation problem

Posted by a Superuser, not a Sky employee. Find out more

@Twinkle205 

The router should be with you a day or so before your activation day so what does it show via your account here about this:

 

https://www.sky.com/ordertracking

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 2 of 3
41 Views
0 Likes
Reply
Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎07 Oct 2026 08:36 PM

Re: Installation problem

Posted by a Superuser, not a Sky employee. Find out more

@Twinkle205 

Once the hub has been dispatched you should be able to track it through Royal Mail. The postman/woman will usually leave it hidden if no one is in. You shouldn't need to sign for it.

 

They should also pop a card through the letterbox telling you where it was left and the tracking should show some information on it too.


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Report post
Post 3 of 3
34 Views
0 Likes
Reply
Reply