Installation date changed

[Chiya]

My installation date has been changed from 22nd may to 5th June is there anyway to get an earlier date? 

[TimmyBGood]

@Chiya 

' Installation date ' for what? Glass/Stream isn't ' installed ' : it gets couriered to you.

[Tim+Adams]

Hi @Chiya 

Sky don't do installs for Sky Glass or Sky Stream, they offer next day delivery and will unbox and attach the stand to the Glass TV.

Thanks,

Tim

[TimmyBGood]

@Chiya 

A Sky Broadband service ordered alongside Glass/Stream is automatically allocated the next available Openreach slot in your area, with resource allocation based on the type of service being provisioned: FTTP is trickier than FTTC.

[Chiya]

Sorry I meant for the fibre  wire installation I'm still trying to figure out my way around the sky services 

[TimmyBGood]

@Chiya 

No problem.  Unfortunately the lead time for broadband provision is down to Openreach resource availability rather than being within the remit of any of its client ISPs: it's typically a minimum of ten working days, but potentially far longer (particularly for FTTP)

[Chiya]

@TimmyBGood ok thank you was just wondering if there was a way to get early appointments as it will leave me about 10 days between my old service finishing and the new starting but didn't realise this is down to open reach thanks for your help

[Kevin-7248 · Accepted solution]

From experience on FTTP fibre optic, once openreach have connected or installed such infrastructure, you're normally good to go pretty quickly thereafter.

I have seen first hand how -even after a window of 72 hours has been mentioned - to upgrade speeds, it has literally been when I have got off the phone to sky this has powered through automatically and triggered the new settings from the openreach ONT box (new build property and as standard has one fitted now).

You can't force anything with openreach to go faster and, although inconvenient, sky can't do anything other than give you updates from them. Unfortunately. May 22nd to June 1st is 10 days that could potentially happen a lot quicker. Fingers crossed 🤞 

[TimmyBGood]

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@Chiya wrote:

it will leave me about 10 days between my old service finishing and the new starting 

---

That's why Ofcom is intending to bring Virgin and other alt-net ISPs into its 'one touch switch' system with (hopefully) seamless change of service: unfortunately this has now been delayed quite considerably as it's a distinctly non-trivial technical task.

https://www.ispreview.co.uk/index.php/2023/04/frustration-as-ofcom-delay-faster-uk-broadband-isp-swi... 

[Chiya]

@Kevin-7248 thanks for the info I didn't realise that will keep my fingers crossed