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Discussion topic: Installation and reduced package

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This message was authored by Boredwaiting25 This message was authored by: Boredwaiting25

Installation and reduced package

I queried a rise in charges in November 2024. Liaised with lovely lady to retain my custom. Reduced package from £43 to £29 a month. Still no installation as delays by engineers and unable to install fibre something! Also took day off work for a no show engineer. Still being billed £43 for last 3 months! Help!! Should I cancel?

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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987 Answer

Re: Installation and reduced package

Posted by a Sky employee

Thanks for escalating this. We’ve sent Boredwaiting25 an invite to chat.

Thanks

Lisa - Sky Tech Team Expert

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Installation and reduced package

Posted by a Superuser, not a Sky employee. Find out more

@Boredwaiting25 you need to check with Sky so I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

 

 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987 Answer

Re: Installation and reduced package

Posted by a Sky employee

Thanks for escalating this. We’ve sent Boredwaiting25 an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
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