Inernet frequently dropping

[Chud1989]

My Internet is dropping frequently every day. When I check the router the Internet light is orange or flashing orange. After a few minutes it returns to green and my service will be fine. The fault checker doesn't see a problem as service restores while completes its checks. I have turned tge router off and restarted but the problem remains.

[JimM1]

@Chud1989 What sky Hub are you using, and also the connection type ie copper fttc to a master phone socket or FF Full Fibre to a ONT Modem?

[Chud1989]

I believe it's the latest hub, model SR203. An upright black version with 4 LED but the voice light is not used. I am connected to a copper master socket. This set up hadn't changed since I moved in bar a change in router a while back. The connection was fine earlier in the week. Issues started on Thursday/Friday. 

[JimM1]

@Chud1989 Not the latest but good enough with your desc, if you can from the link below and allow all the data fields to fill in, post your stat's up once you capture the page, same as the table sample you see in the link. Will take a look to see what the line is like!

(1) How to read your Sky Hub statistics

[Chud1989]

Details

help

Manufacturer

Sky

SR203

7.04.0205.R

A2pvfbH043p1.d26u

Model

Firmware Version

DSL Firmware Version

Modem

help

Modem Status

Traffic Type:

Line Rate-Upstream (Kbps):

Line Rate- Downstream (kbps):

Connected

PTM

20000

79999

2a02:c7c:5025:1900::1/128

IPy6 Loopback Address

Broadband Port

0 help

MAC Address

80:72:15:4e:50:2a

176.26.226.253

MER

255.255.252.0

176.26.224.1

90.207238.97, 90.207.238.99

fe80::22

Py4Address

Network Type

Py4 Subnet Mask

Gateway IPy4 Address

Py4 Domain Name Server

Gateway IPv6 Address

IPy6 Domain Name Server

IPv6 Global Address

2a02:c7c:5025:1900::1/64

fe80::8272:15ff:fe4e:502a

2a02:c7c:5025:1900::/56

Py6 Link Local Address

iPy6 Delegated Prefix

LAN Port

help

MAC Address

80:72:15:4e:50:29

192.168.0.1

On

255.255.255.0

Py4 Address

DHCPy4

Py4 Subnet Mask

IPv6 ULA

fd8b:3327:43d:0:8272:15ff:fe4e:5028/64

IPv6 Global Address

2a02:c7c:5025:1900::1

fe80::8272:15ff:fe4e:5029

On

Py6 Link Local Address

DHCPy6

WiFi Port

help

Name (SSID)

SKYK8CDP

Europe

11 (2.4 G

Hz), 36 (5 GHz)

Enabled

Yes

Region

Current Channel

WiFi AP

Broadcast

[Chud1989]

2a02:c7c:5025:1900::/56

Py6 Link Local Address

IPv6 Delegated Prefix

LAN Port

help

MAC Address

80:72:15:4e:50:29

192.168.0.1

On

255.255.255.0

Py4Address

DHCPv4

Py4 Subnet Mask

IPv6 ULA

fd8b:3327:43d:0:8272:15ff:fe4e:5028/64

2a02:c7c:5025:1900::1

fe80::8272:15ff:fe4e:5029

IPy6 Global Address

Py6 Link Local Address

DHCPv6

On

WiFi Port

help

Name (SSID)

SKYK8CDP

Europe

11 (2.4 GHz),36 (5 GHz)

Enabled

Yes

Region

Current Channel

WiFi AP

Broadcast

[Chud1989]

I hope that's readable. Split over two messages with some overlap

[JimM1]

@Chud1989 That is nothing like the sample table from the link, and you have just copied all the wrong info up on a public Forum!

If you have reached the Edit level go delete all that posted info!!!! Three dots edit level!!!!!

[Chud1989]

Can I delete

[Chud1989]

If I click the three dits I don't have delete as an option

[JimM1]

@Chud1989 If you cannot edit let me know and i will report it and have a Mod take care off hiding the info!

YOU cannot delete EDIT is what you do! then wipe out all the data!

[Chud1989]

I cant delete. Please would you proceed

[JimM1]

@Chud1989 Ok reported Mod will take care off it when the get to it!

[Chud1989]

I dont have edit either

[Chud1989]

Regarding the problem. Youvreferred to a table but I cant see one. The link told me to go to the maintenance tab