Discussion topic: Broadband issues
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Message posted on 29 Nov 2025 03:01 PM
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Broadband issues
My broadband keeps cutting out randomly at the moment. This has been going on for about a week. There's no reported issues in my area however the problem keeps persisting.
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All Replies
Message posted on 29 Nov 2025 03:34 PM
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Re: Broadband issues
@Jack0108 What is it that you see when you look at the sky hub when it is cut out, and is it ALL devices that are affected?
Message posted on 29 Nov 2025 03:47 PM
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Re: Broadband issues
Yes all devices effected. One of the lights starts flashing orange when it cuts out. Then goes back to green when it returns to normal. It keeps just cutting in and out.
Message posted on 29 Nov 2025 04:36 PM
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Re: Broadband issues
@Jack0108 Look at the link, is it the Internet one. Run through it all and it will take you to diagnostic check!
This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start
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