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Discussion topic: Broadband issues

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This message was authored by: Jack0108

Broadband issues

My broadband keeps cutting out randomly at the moment. This has been going on for about a week. There's no reported issues in my area however the problem keeps persisting. 

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This message was authored by: JimM1

Re: Broadband issues

@Jack0108 What is it that you see when you look at the sky hub when it is cut out, and is it ALL devices that are affected?

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This message was authored by: Jack0108

Re: Broadband issues

Yes all devices effected. One of the lights starts flashing orange when it cuts out. Then goes back to green when it returns to normal. It keeps just cutting in and out. 

This message was authored by: JimM1

Re: Broadband issues

@Jack0108 Look at the link, is it the Internet one. Run through it all and it will take you to diagnostic check!

 

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start

 

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