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Discussion topic: Incorrectly blocked web site

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This message was authored by: Fedupcustomer4

Incorrectly blocked web site

Hello, the website [removed]  is being blocked by Sky Broadband Shield when the filter is set to 18+. This is an artist's website hosted by WordPress.com and is not blacklisted or unsafe. Could you please review the classification and unblock it?

 

Moderator Notes: Removed third party website

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This message was authored by: TimmyBGood

Re: Incorrectly blocked web site

Posted by a Superuser, not a Sky employee. Find out more

@Fedupcustomer4 

 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: Fedupcustomer4

Re: Incorrectly blocked web site

Thank you. I have made the site an exception so we can view it but I am anxious  to ensure other sky users are not incorrectly blocked. I have submitted an email. If it is answeredproperly I will reply.

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This message was authored by: Fedupcustomer4

Re: Incorrectly blocked web site

I havent even had the courtesy of a reply after 24 hours. Awful service

This message was authored by: Daniel0210

Re: Incorrectly blocked web site

Posted by a Superuser, not a Sky employee. Find out more

@Fedupcustomer4 

Sky don't use email for general communication so I'm not surprised you haven't received a reply yet. If you have used the address in the image it is likely to take longer than 24 hours for Sky to investigate. 


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This message was authored by: Fedupcustomer4

Re: Incorrectly blocked web site

what a waste of time. sky gives only this option to discuss issues and offers no proper support. The sooner i ditch sky the better, 

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