IPv4

[Gem2025]

My work computer is always connecting fine, but now I am not able to use some of the applications. IT have told me I need IPv4 and looks like I am running on IPv6. I can see tall about it but I am not as technically minded as some of you so a lot of it makes no sense. Please help.as I have work first thing Monday.

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[EwelinaWil]

I have the same problem. How to change for IPv4 please? Need it asap 😞

[TimmyBGood]

@Gem2025 @EwelinaWil 

For clarity, Sky uses IPv4 (all ISPs do) but with a white Sky Max Hub, IPv4 address sharing through Map-T may cause problems with business VPNs and VoIP phone service.

[EwelinaWil]

Hi. I don't have white Sky Max Hub. I have black one from 2022. I did nothing changed and one day just stop working with business VPN. What can I do?

[EwelinaWil]

@TimmyBGood Hi. I don't have white Sky Max Hub. I have black one from 2022. I did nothing changed and one day just stop working with business VPN. What can I do?

[Jono79]

We're having same issue with Black sky router SR203

cant follow the suggested setting changes as the admin section is totally differe To the new max router. 

our company vpn connects then drops out every 10 minutes then reconnects it does this constantly from the minute you logon.