IPv4

[Gem2025]

My work computer is always connecting fine, but now I am not able to use some of the applications. IT have told me I need IPv4 and looks like I am running on IPv6. I can see tall about it but I am not as technically minded as some of you so a lot of it makes no sense. Please help.as I have work first thing Monday.

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[EwelinaWil]

I have the same problem. How to change for IPv4 please? Need it asap 😞

[TimmyBGood]

@Gem2025 @EwelinaWil 

For clarity, Sky uses IPv4 (all ISPs do) but with a white Sky Max Hub, IPv4 address sharing through Map-T may cause problems with business VPNs and VoIP phone service.

[EwelinaWil]

Hi. I don't have white Sky Max Hub. I have black one from 2022. I did nothing changed and one day just stop working with business VPN. What can I do?