IPs have wrong geolocation ROI

[bittihuduga]

any update from any customers?

i tried contacting the support on whatsapp, live chat here and even on phone support.

everytime i contact i had to explain my problem...and i was told to do usual reset reboot disconnect ONT and modem steps

but still no luck.

i have been turning off for the whole night - no luck

i get new ip but in same range

my neighbour had similar problem but got resolved.

my ip - 51.182.x.x is the problem

neighbours got fixed with 51.186.x.x

[rafa2]

i spoke with them,, they told me that in 24-48 hours will be fixed..   but now more than 48hours and i continue to have UK IP..

sky getting the money from the bank work very more efficient than resolve the problems that they create 

[bittihuduga]

same here tired of contacting support

[rafa2]

today i cancelled my contract due sky cant delivery the service i pay. they agreed.    i been confirmed they cant resolve the issue.. so bye bye sky..

[ChrisK74]

Hi , I also have the Now TV and RTE player issue  as of last Wednesday. Still no resolution. Is there someone from Sky who can help?

[Lisa-P1987]

Hi there ChrisK74 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147