20 May 2022 12:05 PM
When will the service be up and running again?
20 May 2022 12:12 PM - last edited: 20 May 2022 12:13 PM
Posted by a Superuser, not a Sky employee. Find out more@Inkychick
Have you set up a new continuous payment? Before reinstating your services Sky will require payment in full and also the setting up of a new continuous payment method. If your payment is two or more weeks overdue you will also have to pay the next bill as well.
Depending on your previous payment history you may be able to pay all but £25 which will then be added to your next bill (although this doesn’t apply for a Sky Mobile restriction). Sky don’t allow payment plans (except on a legitimately closed account) or promises to pay.
Once your payment has cleared and is in Sky’s account your services should be reinstated, although this may take longer over a weekend.
When your services are restricted any attempt at ringing Sky is likely to prompt you to pay what is owed first.
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